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Requesting A Withdrawal

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Help Me Bounce Q&A Series

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Author: Angela Frazier on
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A medical crisis can happen to anyone at any time. No one chooses to face an unimaginable diagnosis. And as much as we try to prepare and save and plan, it’s far too easy to fall behind when facing this type of hardship. That is why our mission has always been to help provide families with financial support, so they can focus on the care and recovery of their loved ones when faced with a medical crisis.

When facing a sudden diagnosis or injury, your bills pile up fast. Your normal monthly expenses don’t stop, and adding the costs associated with your crises quickly become unmanageable. There isn’t a way to pause this reality while you concentrate on the recovery of your loved one.

This is why our platform, Help Me Bounce is so incredibly important for the families we serve. 

We understand that families on our platform are already facing SO much. They are dealing with stress, mounting bills, and taking care of their loved one. Through Help Me Bounce, we provide a place where donors can ease the financial burden of families who need it most. And as the Help Me Bounce Program Coordinator, I want to take the stress of applying and managing campaigns off the shoulders of the families by assisting anyway I can.

Back in November, I wrote about funding goals and their function within our Help Me Bounce platform. Then most recently, I dedicated an article within this Q&A Series on "Making a Donation". So, it only makes sense for this installment to be surrounding the question that follows a family receiving a donation: “Now what do I do?”

When you receive a notification that a donation was made towards your funding goal but aren’t sure what to do next - this article is for you! Now it’s time to send the raised funds to PAY YOUR BILLS!

How to Request Withdrawal of Funds

  1. Log in to your Help Me Bounce Campaign. *When logged in, your username is displayed in the upper right-hand corner.
  2. Go into the 'Manage Funds' tab.
  3. You are now within the funding goal overview, where all funding goals and available balance is listed. Select ‘Withdraw Funds’ from the funding goal you are requesting we send payment.
  4. Enter the information required to process your withdrawal. Be sure to verify the existing data and information from uploaded document  (recent invoice or billing statement):
    • Withdrawal Amount - The dollar amount you wish to send to the service provider.
    • Account number - *For' Mortgage/Rent' funding goal, just enter the month of payment if there's no account # (ex: June 2025)
    • Servicer Address & Phone - The contact information from the document you are uploading (invoice or billing statement).
  5. Click on ‘Select a file’ to upload your most recent invoice or billing statement.
  6. Now select 'Upload' to attach the document to the funds withdrawal request.
  7. Select 'Withdraw' to submit your request.

Once you submit your request, Spare Key will review the information, verify the uploaded documents and send a confirmation notification upon approval, or a request for more information if needed. 

Payment is then sent via USPS, within 1-3 business days of receiving the confirmation. Payments are processed as a paper check and mailed with a letter that includes your account information.*Depending on the traffic of the USPS system, please allow up to two (2) weeks for the payment to arrive.

Q: How soon can I access donated funds?

A: All donated funds are available for immediate withdrawal if needed.

Q: Can I change the information entered for my bills?

A: Yes. Log into your account, go to your dashboard and select ‘Edit’ under the funding goal you want to change. To add a provider/servicer, within the ‘Name of Servicer’ field, place a comma in between each provider (ex: Bell Hospital, Dunn Orthotics). You can also send a request with any needed edits to: support@helpmebounce.org.

Q: What if I live with a friend or family member and pay them directly for my portion of the bills?

A: Per our program guidelines, Spare Key will NOT send payment to an individual person or personal bank accounts. If you are renting from an individual, you must upload a signed Rental Agreement or lease that lists the person’s name to receive payment directly.

Q: Can I move donated funds to a different funding goal?

A: No. Help Me Bounce gives donors the power to choose where to apply their donations. Spare Key guarantees their donation goes towards the funding goal of their choosing. Therefore, when funds come in from individual donors, we cannot transfer those donations to a different funding goal.

Q: What happens to any remaining funds if my campaign expires?

A: Every campaign stays active for a six-month period. At the end of six months, you have the option to renew your campaign for an additional six-month period or let your campaign expire. Either way, any funds raised are available for you to withdraw at any time.

Thank you for following along the withdrawal funds process! If you have any additional questions or need additional support, please email support@helpmebounce.org! 

We are so incredibly grateful to all the donors who make it possible for Spare Key to help families “Bounce and Not Break” every single day!
 

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Angela Frazier's signature
Name/Title
Angela Frazier
Help Me Bounce Program Coordinator
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Donation, Family Resource, FAQ, Help Me Bounce